Frequently Asked Question

Setting up MFA for SonicWall VPN (Remote Access)
Last Updated about a month ago

Please follow the steps below to setup your account for MFA (Multi Factor Authentication).

Requirements for Setup
- Computer with Internet access.
- Smartphone
- Your VPN Username & Password

Instructions

  1. Open your browser and open the following web site depending on your current location.
    1. Outside Jordan Offices: https://vpn.jordanmanufacturing.com:4433/
    2. Within Jordan Offices: https://192.168.168.2:4433
  2. If you are presented with a warning it is safe to proceed.
    1. Click “Advanced”
    2. Click “Proceed to ##.##.##.## (unsafe)"

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  3. Once on the SonicWall Virtual Office login using your VPN credentials. These are separate credentials from your computer login that were e-mailed to you when remote access was enabled for your user. If you do not have these credentials, please reach out to IT to obtain them.

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  4. Upon logging in you should be presented with a window to enable your “2FA Code”.
    1. image
    2. NOTE: Please (securely!) store the emergency scratch code as it is the only way to login without opening a ticket if the mobile device is lost or reset.
      1. Open the Microsoft Authenticator App on your smart phone (previously installed in step 1). The icon looks like this:
        image
      1. On the first screen, you can optionally link this to a Microsoft account to store and backup your authenticators. If you do not wish to do this right now, click Skip.
      Microsoft Authenticator (MFA) Instructions
      1. Click Add Account on the next screen.
      Microsoft Authenticator App
      1. Select Other (Google, Facebook, etc.)
      How to Sign In Password-Free to All Microsoft Accounts on Mobile Phone - Hongkiat
      1. Scan the QR code from the SonicWall login page.
      Once the QR code is scanned, the Microsoft Authenticator App will update to show it added to the bottom of the list of authenticators. You should see a 6-digit OTP code that refreshes every 30 seconds.
      1. Type the current code into the 2FA Code field in the SonicWall page. Click OK. This completes the binding process.
      1. Confirm you can access SonicWall VPN now:
      Click connect. You will be prompted for Authentication. Enter the current code from your Microsoft Authenticator app.
    3. image
    4. Once this is done, you should be connected and should have the same ability to connect to resources as you had before (nothing else will have changed).Going forward, expect to be prompted for a code from your Authenticator app each time you connect.Troubleshooting:
      • If it refuses to accept the six-digit authenticator code, make sure your phone has the correct time (within 30 seconds) and update if necessary.
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